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齣版社： Wiley

ISBN：9781119167969

商品編碼：12275928172

頁數：256

具体描述

詳情信息：

Product Details 基本信息

ISBN-13 書號:9781119167969

Author 作者:Dan Steinman

齣版社:Wiley

Publication Date 齣版日期:20160219

Shipping Weight 商品重量:0.43kg

Shipping Weight Language 語種:英語

pages 頁數:256

Book Contents 內容簡介

Customer Success will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus or re focus on customers and will be applicable to all customer management roles such as Account Manager Customer Advocacy Client Relationship Manager and Customer Success Manager along with the leadership of those organizations Customer Success will address the pains of how to start creating a customer centric company and how to think strategically about Customer Success how to organize compensate find a leader measure etc ? ?Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model ?