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內容簡介

《銀行櫃颱英語脫口說（第三版）》是一本實用性很強的銀行櫃颱英語口語教材。該書包含近70個情景對話，內容新穎，覆蓋的範圍廣，讓學習者仿佛身臨其境。本書中的小錦囊是很有特色的地方，它包括社交基本禮儀和溝通技巧，中英文口語錶達的異同，專業術語小知識，語言知識拓展等。本書通過對銀行英語口語標準化、規範化的情景對話訓練，可以幫助銀行業從業人員提高辦理金融業務的英語水平。

通過本書的學習，可以使銀行臨櫃人員得到標準化和規範化的英語口語訓練，提高銀行臨櫃人員辦理涉外個人金融業務的英語會話水平，也可供大專院校學生當培訓教材使用。

目錄

Part Ⅰ Reception and Information
Dialogue 1 Greetings and Self-introduction
Dialogue 2 Making Inquiries and Answering Questions
Dialogue 3 Giving Suggestions and Making Explanations
Dialogue 4 Expressing Thanks and Making Apologies
Dialogue 5 Saying Goodbye
Dialogue 6 Dealing with Complaints
Dialogue 7 Potential VIP Customer
Dialogue 8 Maintaining the Relationship with VIP Customers
Dialogue 9 Advising Customers
Dialogue 10 Transfer Service

Part Ⅱ Savings and Loans
Dialogue 1 Opening Accounts and Depositing（Ⅰ）
Dialogue 2 Opening Accounts and Depositing（Ⅱ）
Dialogue 3 Opening Accounts and Depositing（Ⅲ）
Dialogue 4 Opening Accounts and Depositing（Ⅳ）
Dialogue 5 Opening Accounts and Depositing（Ⅴ）
Dialogue 6 Withdrawing and Closing Accounts（Ⅰ）
Dialogue 7 Withdrawing and Closing Accounts（Ⅱ）
Dialogue 8 Withdrawing and Closing Accounts（Ⅲ）
Dialogue 9 Withdrawing and Closing Accounts（Ⅳ）
Dialogue 10 Withdrawing and Closing Accounts（Ⅴ）
Dialogue 11 Reporting a Lost Passbook（Certificate）（Ⅰ）
Dialogue 12 Reporting a Lost Passbook（Certificate）（Ⅱ）
Dialogue 13 Inquiry ofAccount Balance
Dialogue 14 Confiscating Counterfeit Notes
Dialogue 15 Reception Hall Service（Ⅰ）
Dialogue 16 ReceptionHall Service（Ⅱ）
Dialogue 17 Auto Loan
Dialogue 18 Housing Mortgage Loan
Dialogue 19 Interest Rate Adjustment
Dialogue 20 Foreign Exchange Loan
Dialogue 21 Application for Loans of Working Capital
Dialogue 22 Policy Inquiry——Entrustment Loan
Dialogue 23 Open an Account for Stock Trading
Dialogue 24 Investment Fund

Part Ⅲ Money Exchange and Foreign Remittances
Dialogue 1 Inquiry about Exchange Rate
Dialogue 2 Money Exchange
Dialogue 3 Handling Reconversions
Dialogue 4 Outward Remittances
Dialogue 5 Inward Remittances
Dialogue 6 Collection of Bills
Dialogue 7 Taking Money Abroad
Dialogue 8 Transfer Foreign Currencies
Dialogue 9 Exchanging RMB for Purchasing House
Dialogue 10 Exchanging Foreign Currency for Studying Abroad
Dialogue 11 Buying Traveler’S Check

Part Ⅳ Bank Cards，Phone—bankingE-banking and Other Services
Dialogue 1 Application for Credit Cards（Ⅰ）
Dialogue 2 Application for Credit Cards（Ⅱ）
Dialogue 3 Cashing with a Foreign Credit Card
Dialogue 4 Reporting the Lost of a Credit Card
DialoRue 5 Applying for a Supplementary Card/Attached Card
Dialogue 6 Applying for Increasing the Credit Line
Dialogue 7 Credit Card Call Center
Dialogue 8 Payment of Credit Card Bills
Dialogue 9 Applying for Phone—banking Service
Dialogue 10 Phone—banking Service（Ⅰ）
Dialogue 11 Phone—banking Service（Ⅱ）
Dialogue 12 Phone—banking Service（Ⅲ）
Dialogue 13 Phone—banking Service（Ⅳ）
Dialogue 14 Phone—banking Service（Ⅴ）
Dialogue 15 Applying for E-banking Service
Dialogue 16 Enquiry about E—banking Business
Dialogue 17 ATM Service（Ⅰ）
Dialogue 18 ATM Service（Ⅱ）
Dialogue 19 ATM Service （Ⅲ）
Dialogue 20 Safe Deposit Box Service
Dialogue 21 Investment （Fund）
Dialogue 22 Investment （Securities）
Dialogue 23 Private Banking
Dialogue 24 Insurance
參考書目
銀行櫃颱英語脫口說(第三版) 下載 mobi epub pdf txt 電子書

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